COVER LETTER OF

Vincent R. Waggoner
183 Old 6^th St

St. Paul, Mn 55102

763.227.3121
E-Mail Wagget@Hotmail.com

I have recently located to the Midwest, and am looking for work in the Minneapolis/St. Paul area

In the years I have spent working with computers I have devoted a large percentage of my time educating others in software, hardware, basic fundamentals as well as advanced computing concepts. I enjoy teaching and working with people because a person never learns more than when they have to teach someone else. I have written technical documents, training courses and technical training information, concerning new areas of operation.

With 22 years in the computer field, starting with Key Punch operations, I developed my skills through hours of working and doing self-studies to learn about computers, programming, and software. Later I took some college courses to strengthen my skills. I’ve just completed a course in Kernel Debugging (March 2004), which has helped to round my education; allowing me to assist in the development cycle more fully by lending me the ability to isolate the exact cause of a debugger break.

My skill sets abilities would prove to be a notable asset to any company; I believe in teamwork and the cooperative sharing of information and knowledge - no one person can have all the answers in the computer field and I’ve observed that one can learn from even the most novice user. I can and will always be willing to learn and advance my skills.

I have received awards for my teamwork and ability to take on projects alone for the team and together with the team. All my performance reviews have been exceptional and above average. (Reviews available upon request) My communication skills are excellent and my personal knowledge base extensive.

Currently I have changed my focus from working on an MCSA to working toward and MCAD followed by MCSD, thus moving me toward an SDET type position. I am currently studying and working with the C# programming language and the .NET framework to achieve this. I can write and work with C# to create custom automated testing.

I am quick to learn, I understand process and look for ways in which to streamline them to gain better production and quality results in the most efficient time. Nothing would give me greater pleasure than becoming a part of a solid full time team.

I thank you in advance for taking the time to review my resume.


Personal References:

Marc Moon - high-visibility program manager- 425.707.5213
Laurie Lasslo – Sr. Software Development Engineer - 858.655.8682

Todd Nelson – Test Engineer - 253.334.3417

Resume of:

Vincent R. Waggoner

183 Old 6^th st

St. Paul, Mn 55102

763.227.3121

Objective: Employment with a solid company offering growth and team work.

2005 to Present

Self Consultant providing personal services.

Help with design of sql Data basing for web development

Technical writing for process and procedures

System clean up and security features

Simple web development for personal sites

Consultation for system needs.

June, 2004 to 2005
WhiteBox Test Engineer
Venturi Partners  Now Comsys – for Catalysis.

Develop Front end and back end testing scripts for Sql driven eCommerce website
Develop organizational internal website for project organization
Develop C# automation tools for data comparison testing of Db and web page delivery
Develop Technical specification documentation for testing, page flow,
Develop Technical documentation outline steps necessary for data entry of xml data and relationships within the Sql Db.
Enter Xml Data into db
Tag match Xml and Xsl files
Troubleshoot database, Xml and Xsl issues, correcting invalid entries, groupings and other issues until all are communicating correctly and pages are rendering with the proper data.
Test Web pages for correct functionality
Test DB entries to assure data is being transferred correctly from web pages to the datatables.
Meet with Management and developers for complete outline of functionality, direction and scope of each page and dataflow
Characterize and write defects
Organize major development defects into documentation for management to review and discuss business rules and site or expected behaviors
Review technical specs and business rules for correct functionality during test.
Communicate with Developers, Management and other necessary people as to issues, cause, validation and business rules.
Develop Reporting process to allow management to view all testing results in one window with the all testing script backups available for closer and clearer understanding.
Teach new testers usage of Reporting tools, Testing tools, use of website, SQL queries and Db management.
Write documentation on usage of reporting tools and distributed to management.
Write improvement defects on Usability and customer satisfaction website usage. Suggesting better ways of doing things to make the customer usage a more enjoyable and smooth experience.
Keep personal log of tasks accomplished for management review on weekly basis.
Develop Defect entering strategy, naming conventions, and usage to allow for easier defining of defects and assignments using (Test Track).

March 2000 -April 2004
Test Lead
Data Dimensions – now LionBridge/Veritest

Lead Hewlett-Packard AIO (All in One) and VPP (Deskjet) Divisions Testing on site at Microsoft.
Testing and support of 100 different devices, custom software, and drivers
Testing of Multiple operating systems and tools and drivers from Alpha/Beta state through RTM.
Increased project from single Tester/Test Lead to Senior Test Lead/Test Lead and three testers.
Support Senior Test Lead in understanding of testing scope.
Assume Senior Test Lead responsibilities in absence.
Manage, train and help testing team of three.
Manage testing requirements for driver check in with Windows 2000, XP, and Longhorn
White box and Black box testing with the latest technologies, i.e. USB 2.0, firewire, Bluetooth, and hyper threading, drivers, devices, operating systems, tools and utilities.
Develop test scripts and reporting processes
Develop automated testing tools using C# and .NET Framework
Develop custom user and kernel mode debugging routines based off of white papers
Direct point of contact for all complex and complicated testing scenarios.
Work with developers to analyze debug breaks and prove ownership of values passed on stack or register
Setup complicated network and stand alone testing scenarios for testing scope
Troubleshoot issues with Operating systems, testing tools, drivers and networks to determine ownership defect
Lead multiple projects surrounding, currently released products, proto products and drivers, mini drivers, and operating systems, and tools.
Familiar with a multitude of testing concepts including Microsoft and Hewlett Packard testing environments, and processes.
Work with a multitude of defect tracking systems to assure coverage for all developers world wide, as well as internal creation of own needed for test team to track internally to the project
Regression testing of defects entered by other division testing groups, for defect characterization and debugging purposes.
Build CD’s of latest builds, SDK, DDK, Symbols, and any other software needed by developers for both Microsoft and Hewlett-Packard
Setup developers systems to spec with all tools, software and testing needs.
Work through INF files and fix areas causing problems with installation of drivers or components.
Setup debugging systems customized to the developers needs, create remote connection, or create Dump files and perform analysis on stack, and/or deliver the logs to appropriate developer for analysis.
Write defects, characterization and assign them to the correct division and/or developers.
Helped in development of statement of work. Project scope and necessary technical information to determine the level of work, people and time needed for project completion.
Research technical issues and develop testing, work around and/or document findings
Develop testing scenarios to isolate defects, document all steps and provide exact information to necessary development / testing teams for regression and/or reproduction.
Troubleshoot issues with Hewlett-Packard devices, in lab and throughout the Microsoft Campus.
Setup devices for people and handle customer support for HP Devices located on the Microsoft Campus.
Deliver devices and accessories to developers and project managers for test, and development cycles and continued support of the devices throughout the development cycles.
Test private binary files from various Developers with both Microsoft and Hewlett-Packard.
Directly involved in discussions of test direction and needs various developers
Test across multiple platforms, with multiple devices and drivers through normal test scripts and ad-hoc testing scenarios.
Setup and Maintain a file server and backup server to keep applications, documents, drivers and any pertinent data available and backed up and secure.
Create Knowledge Base type documentation of new and different installation procedures of Operating Systems and device drivers to be emailed to testers and developers so testing can continue moving forward, and/or customer support can be notified of issues on a customer call.
Monitor defect tracking systems for changes in defects and test fixes. Send information to necessary developers and managers
Available to communicate issues, direction, technical support to any testing team, development or management as needed.
Test with equipment displaying special defect capabilities from Microsoft or Hewlett-Packard as necessary. Isolating issues as Hardware or Software
Setup special test scenarios as needed and/or assign them to appropriate test team and support them until a resolution is found.
Communicate with Dev teams on progress of critical defects and ETA of fixes.
Demo devices and drivers as necessary to show functionality and direction of development.
Attend Plug Fests, WHQL fest, and other MS functions as necessary
Delegate testing scenarios to test team as needed
Research and learn new development tools and implement them
Develop automated test, installation and download procedures, via Answer files, visual test, and custom batch files which perform functions and scheduled downloads after hours.
Figure out different installation scenarios, scope issues, help diagnosing problems and be available to help developers and engineers with any issues they may be having so testing and development can continue to move in a forward direction.
Communicate daily with developers as to issues, problems, defects, direction of test, development needs.
Support Hewlett-Packard products throughout the Microsoft campus, including driver and firmware updates, fixing or helping installation, or replacement of equipment as necessary.
Monitor builds of a multitude of applications, assuring developers have the latest software for development cycles.
Discuss tactical direction with developers and managers to assure testing coverage is accomplished as needed.
Maintain security of Microsoft, Hewlett-Packard and LionBridge information.

March 1999- March 2000 – Through Manpower
Software Test Engineer
Data Dimensions

Setup test machines
Help write testing scope – and scripts
Develop Testing scenarios for Jet Send, Network and infrared technologies
Performed testing of Jet Send technologies with infrared technologies
Develop WHQL Testing Scenarios based on White Papers for Windows 2000 Kernal based drivers
Developed testing scripts, project organization, and reporting processes necessary for WHQL submittals
Lead WHQL project with team of ten testers to meet locked deadlines
Develop and organize testing scripts, scenarios, and reporting process for team of six tester and currently released products on new O/S.
Develop testing for delivery of drivers through WU (Windows Update).
Train testers in defect writing
Characterized and Write defects
Worked directly with Project Managers, and Developers and others as necessary.
POC for all major issues, complex scenarios, and setups.
Developed internal reporting databases
Helped with development of imaging systems
Perform Localization testing of products.


1998-1999 – Through Manpower
Software Test Engineer
GenRev Labs, aka Quality Logic

Setup tests systems
Setup Novell Test networking
Testing of Hewlett-Packard Laserjet and JetDirect technologies on Windows workstation and both Windows and Novell Networks performing Client Server print and scan testing.
Characterized and write defects based on test
Write test procedures
Communicate with management and test lead as to issues and defects being noted.
Helped in development of imaging system
Helped with development of internal defect tracking system
Pseudo lead in lab and in absence of Lead
Train testers in system setup, test run and defect writing.

1996-1998- Through Manpower
Remote Customer Engineer

Remote Customer Engineer / Hardware Support / Parts Predict
Customer Support Hewlett-Packard DeskJet printers / Software Support.
Troubleshoot printer /computer related issues with customers on the phone.
Search and resolve possible conflicts within many areas of the computer system i.e.: INI files.
Record all calls in CIMS (Customer Information Management System)
Train and assist other agents in the usage of CIMS
Beta test new hardware and software.
Submit software / hardware defects to the appropriate division
Write Knowledge Base documentation
Monitor DeskJet Product data making sure the issues and correct procedures are documented
Extract Data from CIMS to generate participation reports.
Application test suites with new software and printer releases for emerging issues.
Develop training documents on specific software issues.
Resource for Windows NT and Network issues.
Internal Web Page Design
Support Windows NT Workstation / Server, Windows 95, Windows 3.11, DOS and Novell

1992-1996
IMSI Education Department
Vocational Tutor
Supervise all access and usage of Computer systems.
Development of Basic Computer Literacy Program
Write Proposals when necessary.
Write text, develop tutorials and testing to teach students usage of computer and applications.
Development of monthly, biyearly and yearly reports.
Maintain an annual budget.
Make decisions on computer upgrades, equipment and software.
Structure, maintain and trouble shoot all systems hardware and software configurations.
Installation of hardware i.e., disk drives, tape drives, memory, monitors, printers, and motherboards.
Work with all applications developing forms and macro procedures to improve productivity.
Special projects: Creation of forms and graphical layouts using DTP and WordPerfect.
Development of Relational Databases, in Paradox, for Educational Department and Close Circuit TV
Development of Relational Database inventory control for institutional kitchen including Data Flow Charts, System Flow Charts, and documentation for both programming and user information.
Design of queries and report formats producing weekly, monthly and yearly reports.
Complete design of data entry procedures, programming, and form layouts.
Onsite Computer Support Specialist (IT)

Operating Systems/Software

All versions of DOS from 3.0 through 6.22
All versions of Microsoft Windows, including two years working with Longhorn.
Prior Novel networking setup and testing
Currently working with SQL , Xml, and Xsl using Sql Query Analyzer and Enterprise Manager
Multitude of applications, i.e., office apps, imaging apps, and development apps
Multitude of Testing tools, i.e., Winparty, WHQL, Stress for printers and scanners
Debugger usage both command line and WinDbg.

Hardware

All Past and Current HP DeskJet
All Past and Current HP OfficeJets
All Past and Current HP Fax Machines
Multitude of computers, components and installation of hardware


Programming Languages

Cobol
Object Pal

Studies in:

Turbo Pascal 6.0
C# and .NET framework

Education

Certificate of completion in Kernel Debugging for Windows (with Lab) March, 2004 at OGI though OSR.
MCP in windows 2000
15 College Credits Toward AA in Applied Computer Sciences
22 Years Hands on, in computer field
Computer Based Training with Windows NT, 2000, XP, and Networking.
Multitude of HP Training Classes: Including but not limited to Technical Document writing, Networking support, Computer and peripheral configurations.
Presently Studying for MCAD
References and examples available on request.